SHIPPING / RETURNS
All orders will be dispatched within 7 days after receiving payment as all SAUCYMOO products are lovingly handmade to order.
Australian orders are currently sent via standard Australia Post. There is an Express Shipping option, should you require your parcel sooner.
Australia Post delivers to all Metro cities (except Perth) within 2-3 days. Shipping to Perth Metro will take 4-6 days, and all other rural areas should receive their post between 5-7 days from dispatch.
Each order is hand packed and lovingly checked before I ship it to you – but occasionally items may be damaged during delivery. For breakages please contact me via email at email@example.com within 24 hours of the delivery being received and attach a photograph as proof of the damage/defect.
SAUCYMOO is not responsible for any additional shipping costs for returns, and I do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to SAUCYMOO.
Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch.
Your satisfaction is my top priority and I will do what I can to ensure your happiness with every purchase. Please don't hesitate to reach me at firstname.lastname@example.org if you are unhappy with your order.
There are no refunds or exchanges for change of mind as SAUCYMOO products are custom made. However, in rare cases, I may offer a credit if a product is returned due to an allergic reaction or damage/defect.